Frequently Asked Questions

Your credit card information is sent to us through a secure server. We use the latest, most secure, technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard 'Secure Socket Layer' (SSL) technology. Travel Intelligence's SSL certificate has been issued by DigiCert. In the extremely unlikely event that your credit card is fraudulently used to book a hotel on Travel Intelligence, your debit or credit card company is obliged to reimburse you. We never sell or distribute your personal information to third parties unless we have your express permission or are required to do so by law.

Most of our hotels offer a rate for single occupancy, however if you can't see one please contact our dedicated customer service team on 01905 792801.

We have an ever expanding selection of hotels that will be more than happy to welcome the whole family. Please contact our dedicated customer service team on 01905 792801 to discuss your requirements.

If the option is not available on our website please contact us on 01905 792801.

All breaks are paid for at the time of booking and are pre-paid non refundable.

All bookings are pre-paid and non-refundable unless the Flexibility Payment Option has been selected. Selecting the Flexibility Payment Option will enable you to cancel the reservation and receive a 75% refund of the total booking price excluding any booking fees and the Flexibility Payment Option.. The Flexibility Payment Option is not available upon redemption of gift vouchers. To cancel your reservation you will need to call 01905 792 818 - 48 hours prior to arrival. Cancellation of this booking after this period will incur no refund. The cost of the flexibility payment is ?20 per booking and the flexibility payment is non-refundable. If you wish to alter your booking we will endeavour to accommodate your requirements, subject to availability and payment of an amendment fee. Amendments may not be allowed on some bookings. Please note: The Flexibility Payment Option is not valid against the purchase of gift vouchers, gift experiences, any deals purchased under the 'Buy as a Gift' scheme, rail and theatre tickets or any item from our Great Little Gifts range, which remain fully prepaid and non-refundable. Where an added inclusion has been supplied by Great Little Breaks; such as River Cruise tickets, National Trust vouchers, Gourmet Society Memberships and shopping vouchers, these must be returned to Great Little Breaks before a refund can be actioned. Where the inclusion has already been used or cannot be returned, no refund will be given. Great Little Breaks accept no liability where the Flexibility Payment Option is taken but the chosen break stipulates that it is exempt from the terms of the Flexibility Payment Option.

Please call us on 01905 792801 as soon as possible quoting the bookers surname and postcode.

There are various reasons why a hotel may not be returned as available - the hotel may be sold out of rooms which can accommodate you, it may have restrictions on the number of nights you can stay or you may only be able to check in on a certain day. When alternatives are available, our website does offer them, however if you really want the hotel in question, our call centre staff can call the hotel to see whether we can get availability for your booking. Please call 01905 792801 and our dedicated team will do their best to meet your requirements.

Some hotels charge a supplement for children in the form of an additional fee for an extra bed/cot/crib. This supplement is not always included in the price of the room. If you're booking with children, please call us on 01905 792801 so we can give you a quote for a room that's suitable.

" You can always feel confident when you book with Great Little Breaks whether it's online or through our call centre. If you find the same hotel cheaper elsewhere, once you've made your booking with Great Little Breaks, we will refund you the difference.? The Detail: All claims must be made with 24 hours of confirming your booking and is only available on new hotel only bookings. You must ensure that you send proof of price/s, i.e. send a screen shot of the hotel page where the price is shown ensuring that the price quoted is the same hotel, room and board type with the same date and duration including the same payment terms, i.e. pre-paid or flexible payment options. You must be purchasing the hotel over the internet in GBP.?

• The person who made the booking (lead name) must make the claim.?
• As above, we must be able to confirm that all details of the competitor booking are the same as your Great Little Breaks booking.?
• The price must be able to be booked online, available immediately and not on a request basis.?
• The price promise cannot be part of a discounted price, i.e. via a voucher or loyalty scheme.
• The price must be available in GBP.?
• Our Price Promise applies to individual bookings and does not apply to group bookings.?
• It must be an exact match to claim.

How to claim: Please email us at info@greatlittlebreaks.com within 24 hours of making your booking, putting the words 'Price Promise' in the subject line. You will need to attach evidence of the lower price, i.e. a screen shot.? We cannot accept claims after the 24 hour period has elapsed.? We reserve the right to refuse any claim where we are unable to verify the claim to our satisfaction, in accordance with the points mentioned above. "

We email out a selection of our best UK short breaks three times a week.